Terms & conditions
1. Use of Website
Welcome to www.crissna.com ( "Website" or "Crissna " ). The website www.crissna.com is owned
and operated by CRISSNA PERFUMES its registered office at 403 D, ARJUN CHS LTD, NL
COMPLEX,DAHISAR-EAST, MUMBAI 400068 India. You may be accessing our website from a
computer or mobile phone device (through an iOS or Android application, for example) and these
Terms of Use govern your use of our Website and your conduct, regardless of the means of access.
You may also be using our interactive services (" Interactive Services "), such as PERFUME
FINDER or FIND MY BRAND. These Terms of Use govern all the products offered on the website
including the Interactive Services.
The website is only to be used for your personal use and information. Your use of the services and
features of the website shall be governed by these Terms and Conditions (hereinafter " Terms of
Use ") along with the Privacy Policy, Shipping Policy and Cancellation, Refund and Return Policy
(together " Policies ") as modified and amended from time to time.
By mere accessing or using the website, you are acknowledging, without limitation or qualification,
to be bound by these Terms of Use and the Polices, whether you have read the same or
not. ACCESSING, BROWSING OR OTHERWISE USING THE WEBSITE INDICATES YOUR
UNCONDITIONAL AGREEMENT TO ALL THE TERMS AND CONDITIONS IN THIS AGREEMENT, SO
PLEASE READ THIS AGREEMENT CAREFULLY BEFORE PROCEEDING . If you do not agree to any of
the terms enumerated in the Terms of Use or the Policies, please do not use the website. You are
responsible to ensure that your access to this website and material available on or through it are
legal in each jurisdiction, in or through which you access or view the website or such material.
CRISSNA reserves the unilateral right to change the particulars contained in the Terms of Use or
the Policies from time to time and at any time, without notice to its users and in its sole discretion. If
CRISSNA decides to change the Terms of Use or Policies, CRISSNA will post the new version of
the Terms of Use or the Policies on the Website and update the date specified above. Any change
or modification to the Terms of Use and the Policies will be effective immediately from the date of
such upload of the Terms of Use and Policies on the Website. Your continued use of the WEBSITE
following the modifications to the Terms of Use and Policies constitutes your acceptance of the
modified Terms of Use and Policies whether or not you have read them. For this reason, you should
frequently review these Terms of Use, our Guidelines and Rules and any other applicable policies,
including their dates, to understand the terms and conditions that apply to your use of the Website.
2. Privacy Practices
We understand the importance of safeguarding your personal information and we have formulated a
Privacy Policy, to ensure that your personal information is sufficiently protected. Apart from these
Terms of Use, the Privacy Policy shall also govern your visit and use of the Website. Your continued
use of the Website implies that you have read and accepted the Privacy Policy and agree to be
bound by its terms and conditions. You consent to the use of personal information by CRISSNA in
accordance with the terms of and purposes set forth in the Privacy Policy, the same may be subject
to amendment from time to time at the sole discretion of CRISSNA.
3. Your Account
This Website is directed to be used by adults only. We assume that any minor, if at all, accessing
our Website is under the supervision of their guardians. CRISSNA does not knowingly collect
information from minors. You will be responsible for maintaining confidentiality of your account,
password, and restricting access to your computer, and you hereby accept responsibility for all
activities that occur under your account and password. You acknowledge that the information you
provide, in any manner whatsoever, are not confidential or proprietary and does not infringe any
rights of a third party in whatsoever nature
If you are accessing, browsing and using the Website on someone else’s behalf; you represent that
you have the authority to bind that person to all the terms and conditions herein. In the event that the
person refuses to be bound as the principal to the Terms of Use, you agree to accept liability for any
harm caused by any wrongful use of the Website resulting from such access or use of the Website
in whatsoever nature
If you know or have reasons to believe that the security of your account has been breached, you
should contact us immediately at the 'Contact Information' provided below. If we have found a
breach or suspected breach of the security of your account, we may require you to change your
password, temporarily or permanently block or suspend your account without any liability to
CRISSNA.
We reserve the right to refuse service and/or terminate accounts without prior notice if these Terms
of Use are violated or if we decide, in our sole discretion, that it would be in Crissna’s best interests
to do so. You are solely responsible for all contents that you upload, post, email or otherwise
transmit via the Website.The information provided to us shall be maintained by us in accordance
with our Privacy Policy.
4. Product & Services Information
CRISSNA attempts to be as accurate as possible in the description of the product on the WEBSITE.
However, CRISSNA does not warrant that the product description, colour, information or other
content of the Website is accurate, complete, reliable, current or error-free. The Website may
contain typographical errors or inaccuracies and may not be complete or current. The product
pictures are indicative and may not match the actual product.
CRISSNA reserves the right to correct, change or update information, errors, inaccuracies or
omissions at any time (including after an order has been submitted ) without prior notice. Please
note that such errors, inaccuracies or omissions may also relate to pricing and availability of the
product or services.
5. Product Use & Services
The products and services available on the Website, and the samples, if any, that Website may
provide you, are for your personal and/or professional use only. The products or services, or
samples thereof, which you may receive from us, shall not be sold or resold for any/commercial
reasons.
In case any products or services received / availed causes side effects or doesn’t suit you, please
note that CRISSNA is in no manner responsible for any manufactural side-effects or service
provider and manufacturer or service provider of the product or service shall be solely responsible
for such side effects and consumer complaints. You should carefully read the individual terms and
conditions in relation to the products and beauty services and consult a specialist before the use of
the same.
6. Recommendation of the Product & Services
Any recommendation made to you in the Website during the course of your use of the Website is
purely for informational purposes and for your convenience and does not amount to endorsement of
the product or services by CRISSNA .
7. Pricing Information
CRISSNA strives to provide accurate product and pricing information, however errors may occur.
CRISSNA cannot confirm the price of the product until you make the order. Without limiting the
generality of Clause 8 (Cancellations, Refunds and Returns) below, if a product is listed at an
incorrect price or with incorrect information due to any technical error, CRISSNA shall have the right,
at its sole discretion, to refuse or cancel any orders placed for that product, unless the product has
already been delivered or the service has already been availed by you. In the event that an item is
wrongly priced, CRISSNA may, at its discretion, either contact you for instructions or cancel your
order and notify you of such cancellation. Unless the product ordered by you has been delivered
and the services are availed, your offer will not be deemed accepted and CRISSNA will have the
right to modify the price of the product/ service and contact you for further instructions using the e-
mail address provided by you during the time of registration or placing of order, or cancel the order
and notify you of such cancellation. In the event that CRISSNA accepts your order the same shall
be debited to your credit card/ debit card account and duly notified to you by email that the payment
has been processed. The payment may be processed prior to CRISSNA’s dispatch of the product
that you have ordered. If we have to cancel the order after we have processed the payment, the
said amount will be reversed to your credit / debit card account.
PRICES AND AVAILABILITY OF THE PRODUCTS AND SERVICES PROVIDED OR OFFERRED
ON THE WEBSITE ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE AND AT THE SOLE
DISCRETION OF CRISSNA. CRISSNA may revise and cease to make available any product/services at anytime. In the event, CRISSNA is unable to deliver the product to you on time or at all,
you will be notified by an e-mail and your order will be automatically cancelled due to unavailability
of the product or at your instructions due to failure to deliver the product on the expected time of
delivery by our delivery partners. CRISSNA shall not be liable to pay for any damages in such an
event owing to cancellation of the order or delay in delivery.
8. User Content
The information, photo, image, chat communication, text, software, data, music, sound, graphics,
messages, videos or other materials transmitted, uploaded, posted, emailed or otherwise made
available to us (" User Content "), are entirely your responsibility and we will not be held
responsible, in any manner whatsoever, in connection to the User Content. You agree to not
encourage or assist or engage others as well as yourself in transmitting, hosting, displaying,
uploading, modifying, publishing transmitting, updating or sharing any information that
- belongs to another person and to which the user does not have any right to;
- is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, paedophilic,
libelous, invasive of another & privacy, hateful, or racially, ethnically objectionable,
disparaging, relating or encouraging money laundering or gambling, trolling, propoganda or
otherwise unlawful in any manner whatever; - harm minors in any way;
- infringes any patent, trademark, copyright or other proprietary rights;
- violates any law for the time being in force;
- deceives or misleads the addressee about the origin of such messages or communicates any
information which is grossly offensive or menacing in nature; - impersonate another person;
- contains software viruses or any other computer code, files or programs designed to
interrupt, destroy or limit the functionality of any computer resource; - threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with
foreign states, or public order or causes incitement to the commission of any cognizable
offence or prevents investigation of any offence or is insulting any other nation.
CRISSNA shall in no way be held responsible for examining or evaluating User Content, nor does it
assume any responsibility or liability for the User Content. CRISSNA does not endorse or control the
User Content transmitted or posted on the Website by you and therefore, accuracy, integrity or
quality of User Content is not guaranteed by CRISSNA. You hereby waive all rights to any claims
against CRISSNA for any alleged or actual infringements of any proprietary rights, rights of privacy
and publicity, moral rights, and rights of attribution in connection with User Content.
You hereby acknowledge that CRISSNA has the right (but not the obligation) in its sole discretion to
refuse to post or remove any User Content and further reserves the right to change, condense, or
delete any User Content. Without limiting the generality of the foregoing or any other provision of
these Terms and Conditions, CRISSNA has the right to remove any User Content that violates
these Terms and Conditions or is otherwise objectionable and further reserves the right to refuse
service and/or terminate accounts without prior notice for any users who violate these Terms and
Conditions or infringe the rights of others.
If you wish to delete your User Content on our Website or in connection with our mobile applications,
please contact us by emaiL [email protected] and request you to include the following
personal information in your deletion request: first name, last name, user name/screen name (if
applicable), email address associated with our Website and/or mobile applications, your reason for
deleting the posting, and date(s) of posting(s) you wish to delete (if you have it). We may not be able
to process your deletion request if you are unable to provide such information to us. Please allow up
to 30 business days to process your deletion request.
9. Intellectual Property Rights
The “CRISSNA” name and logo, design marks are the trademarks (hereinafter referred to
as "Marks" ) of CRISSNA. All other Marks provided on the Website are the property of their
respective companies. No trademark or service mark license is granted in connection with the
materials contained on this Website. Access to this Website does not authorize anyone to use any
Marks in any manner. Marks displayed on this Website, whether registered or unregistered, of
CRISSNA or others, are the intellectual property of their respective owners, and CRISSNA shall not
be held liable in any manner whatsoever for any unlawful, unauthorized use of the Marks. distributed
or modified in whole or in part or in any other form whatsoever, except for your personal, non-
commercial use only. No right, title or interest in any downloaded materials or software is transferred
to you as a result of any such downloading or copying, reproducing, duplicating, republishing,
posting, transmitting, distributing or modifying.
All materials, including images, text, illustrations, designs, icons, photographs, programs, music
clips, downloads, video clips and written and other materials that are part of this Website
(collectively, the "Contents " ) are intended solely for personal, non-commercial use.
10. Limited License
CRISSNA grants you limited, non-exclusive, non-transferable, non-sublicensable license to access,
and make personal and non commercial use of the Website. All rights not expressly granted to you
in these Terms of Use, are reserved and retained by the Website and its affiliates.
CRISSNA reserves the right, at any time, without notice, and at its sole discretion, to terminate your
license to use the Website and to block and prevent your future access the Website.
11. Representations and Warranties
This Website is provided to you "AS IS". We make no representations regarding the use of or the
result of the use/depiction of the Contents on the Website in terms of their correctness, accuracy,
reliability, or otherwise. CRISSNA shall not be liable for any loss suffered in any manner by the user
as a result of depending directly or indirectly on the depiction of the Content on this website.
You acknowledge that this Website is provided only on the basis set out in the Terms of Use. Your
uninterrupted access or use of this Website on this basis may be prevented by certain factors
outside our reasonable control including, without limitation, the unavailability, inoperability or
interruption of the internet or other telecommunications services or as a result of any maintenance or
other service work carried out on this Website.
CRISSNA shall have the right, at any time, to change or discontinue any aspect or feature of the
Website, including, but not limited to, content, hours of availability and equipment needed for access
or use. Further, the Website may discontinue disseminating any portion of information or category of information. CRISSNA does not accept any responsibility and will not be liable for any loss or
damage whatsoever arising out of or in connection with any ability/inability to access or to use the
Website.
In keeping with CRISSNA's objective of providing \its users with general information about beauty
and PERFUMES topics and products, CRISSNA engages experts having knowledge of in their
respective fields (" Experts ") to respond to queries posted by users. Any information provided by
the Experts, either over the Website, through e-mails, chat rooms or on social networking Websites,
including the Website's facebook page (collectively referred to as " Expert's Opinion ") is based on
the Expert’s personal opinion. The Expert's Opinion is not intended to constitute personal medical
suggestion or be used for any medical diagnosis or treatment. CRISSNA makes no representation
and takes no responsibility for the accuracy, completeness, appropriateness or usefulness of the
Expert's Opinion. In case any user relies on such Expert's Opinion, he/she may do so at its own risk.
Under no circumstances will the CRISSNA, Company, its employees, representative or affiliates be
liable for such Expert's Opinion or for the consequences of relying on such Expert's Opinion.
For any general information posted on the Website, users must not infer or assume that such
information necessarily applies to them.
12. Disclaimer of Warranty and Limitations of Liability
THE WEBSITE IS PRESENTED "AS IS." WE DO NOT MAKE ANY REPRESENTATIONS OR
WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, IN CONNECTION WITH
THESE TERMS AND CONDITIONS OR THE WEBSITE OR ANY OF THE CONTENT, INCLUDING
BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OR
FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO THE EXTENT SUCH
REPRESENTATIONS AND WARRANTIES ARE NOT LEGALLY EXCLUDABLE.
YOU AGREE THAT NO CLAIMS OR ACTION ARISING OUT OF, OR RELATED TO, THE USE OF
THE WEBSITE OR THESE TERMS AND CONDITIONS MAY BE BROUGHT BY YOU MORE
THAN ONE (1) YEAR AFTER THE CAUSE OF ACTION RELATING TO SUCH CLAIM OR ACTION
AROSE. IF YOU HAVE A DISPUTE WITH US OR ARE DISSATISFIED WITH THE WEBSITE,
TERMINATION OF YOUR USE OF THE WEBSITE IS YOUR SOLE REMEDY. WE HAVE NO
OTHER OBLIGATION, LIABILITY, OR RESPONSIBILITY TO YOU.
This disclaimer constitutes an essential part of this Terms of Use.
13. Links and Third Party Sites
References on the Website to any names, marks, products or services of third parties or hypertext
links to third party sites or information are provided solely as a convenience to you. This does not in
any way constitute or imply CRISSNA’S endorsement, sponsorship or recommendation of the third
party, information, product or service or any association and relationship between CRISSNA and
those third parties.
CRISSNA is not responsible for the content of any third party sites and does not make any
representations regarding the content or accuracy of material on such sites. If you decide to link to
any such third party websites, you do so entirely at your own risk. CRISSNA does not assume any
responsibility for examining or evaluating the offerings of the off-websites pages or any other
websites linked from the Website. We shall not be responsible for the actions, content, products, or
services of such pages and websites, including, without limitation, their privacy policies and terms
and conditions. You should carefully review the terms and conditions and privacy policies of all off-
website pages and other websites that you visit via the Website.
14. Termination
These Terms of Use are effective unless and until terminated by either you or CRISSNA.
You may terminate the Terms of Use at any time, provided that you discontinue any further use of
this Website. CRISSNA may terminate the Terms of Use at any time and may do so without notice,
and accordingly deny you access to the Website, such termination will be without any liability to the
Website.
Upon any termination of the Terms of Use by either you or CRISSNA, you must promptly destroy all
materials downloaded or otherwise obtained from this Website, as well as all copies of such
materials, whether made under the Terms of Use or otherwise. Any such termination of the Terms of
Use shall not cancel your obligation to pay for the product already ordered from the Website or
affect any liability that may have arisen under the Terms of Use.
15. Indemnity
You agree to defend, indemnify and hold harmless CRISSNA, its employees, directors, officers,
agents and their successors and assigns, its holding, subsidiaries, affiliates, partners, or licensors
from and against any and all claims, liabilities, damages, losses, costs and expenses, including
attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may
result in any loss or liability to CRISSNA or any third party including but not limited to breach of any
warranties, representations or undertakings or in relation to the non-fulfillment of any of your
obligations under the Terms of Use, or arising out of the your violation of any applicable laws,
regulations including but not limited to Intellectual Property Rights, payment of statutory dues and
taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other
subscribers and infringement of intellectual property or other rights. This clause shall survive the
expiry or termination of the Terms of Use.
16. Governing Law and Jurisdiction
The Terms of Use and the Policies shall be construed in accordance with the applicable laws of
India. For proceedings arising therein the Courts at Mumbai shall have exclusive jurisdiction.
Any dispute or difference either in interpretation or otherwise, of the Terms of Use and other Policies
on the Website, between the parties hereto, shall be referred to an independent arbitrator who will
be appointed by mutually and his decision shall be final and binding on the parties hereto. The
above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended
from time to time. The seat and venue of arbitration shall be held in Mumbai.
17. Website Security
You are prohibited from violating or attempting to violate the security of the Website, including, without limitation,
- accessing data not intended for you or logging onto a server or an account which you are not
authorized to access; - attempting to probe, scan or test the vulnerability of a system or network or to breach security
or authentication measures without proper authorization - attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, flooding, spamming, mail bombing or crashing
- sending unsolicited email, including promotions and/or advertising of products or services; or
- forging any header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability.
18. General
You acknowledge and hereby agree to these Terms and Conditions and that it constitute the
complete and exclusive agreement between us concerning your use of the Website, and supersede
and govern all prior proposals, agreements, or other communications.
We reserve the right, in our sole discretion, to change/ alter/ modify these Terms and Conditions at
any time by posting the changes on the Website. Any changes are effective immediately upon
posting to the Website. Your continued use of the Website thereafter constitutes your agreement to
all such changed Terms and Conditions. We may, with or without prior notice, terminate any of the
rights granted by these Terms and Conditions. You shall comply immediately with any termination or
other notice, including, as applicable, by ceasing all use of the Website.
If you have any questions regarding these Terms and Conditions, please email us
[email protected]
19. Contact Information:
Customer Service Desk
E-mail id: [email protected]
Phone: 022 35059740
Contact Days: Tuesday to Sunday (12:00 noon. to 9:00 p.m.)
