Cancellation and return policy
If the order of the item(s) that you want to cancel has not been shipped yet, you can raise your
cancellation request via the following routes :
whats app 7977708768 or email at [email protected]
How will I get refunded for the cancelled orders and how long will this process take?
In case of cancellation before shipment, we process the refund within 24-48 business hours after
receiving the cancellation request.
In case of cancellation once the shipment has already been dispatched or if it is being returned, we
process the refund once the products have been received and verified at our warehouse.
- For payments done through credit/debit cards or net banking, the refund will be processed
to the same account from which the payment was made within 72 business hours of us
receiving the products back. It may take 3-4 additional business days for the amount to reflect
in your account. - For cash on delivery transactions, we will initiate a bank transfer against the refund amount
against the billing details shared by you. This process will be completed within 24-48
business hours of us receiving the products back and your bank details on email. It will take
an additional 2-3 business days for the amount to reflect in your account. - In addition, we also provide a hassle-free option to refund your amount directly to
your CRISSNA Wallet , which can be used during future purchases.
What if I used discount vouchers or loyalty points during time of payment and I have to cancel my order?
Discount vouchers are intended for one-time use only and shall be treated as used even if you
cancel the order.
If you had redeemed loyalty points for an order, the same will be credited back to your account in
the case of a cancellation.
Returns, Replacements and Refunds
How do I return an item purchased on CRISSNA?
CRISSNA offers its customers an ’Easy return policy’, wherein you can raise a return/exchange
request of a product within 3 days of its delivery to [email protected] and on
receipt of approval of return, you will send back the product at address given to you.
Which are the items that cannot be returned/exchanged?
Returns will not be accepted under the following conditions:
- Product is damaged due to misuse/overuse or the outer box opened
- Returned without original packaging including, price tags, labels, original packing, freebies
and other accessories or if original packaging is - Product is used or opened and tried (partially consumed)
- If request is initiated after 4 business days of order delivery
- Free product provided by brand
I have received a damaged or defective item/wrong product in my order, how should I proceed?
Our shipments go through rigorous quality check processes before they leave our warehouse.
However in the rare case that your product is damaged during shipment or transit, you can request
for a replacement or cancellation and refund.
If you have received an item in a damaged/defective condition or have been sent a wrong product,
you can follow a few simple steps to initiate your return/refund within 15 days of receiving the order:
whats app 7977708768 or email at [email protected]
Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a
replacement may not be available, we will refund you the full amount.
Do I have to return the free gift when I return a product?
Yes. The free gift is included as a part of the item order and needs to be returned along with the
originally delivered product.
Can I return part of my order?
Yes. A return can be created at item level and if you have ordered multiple items, you can initiate a
return/replacement/refund for any individual item. However, any product being returned needs to be
returned in full including all components as well as any complimentary gifts or products which came
along with it.
